menu icon menu icon

Privacy Policy

Last updated: March 6, 2026

1. Information We Collect

Account Information: When you register, we collect your name, email address, phone number, and password.

Property Data: We collect property addresses you submit for flood zone determinations.

Payment Information: Payment details are processed securely by our payment partners (Square). We do not store your full credit card number.

Usage Data: We collect information about how you use the Service, including pages visited, features used, and interactions with our content.

Marketing Attribution: When you arrive via advertising links, we may collect click identifiers (such as Google click IDs) and campaign parameters to measure advertising effectiveness. This data is stored in cookies for up to 90 days.

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the Service
  • Generate flood zone determination certificates
  • Process payments and manage your account
  • Send transactional emails (account verification, receipts)
  • Measure and improve our advertising and marketing
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

3. Cookies

We use essential cookies for authentication and session management, and attribution cookies to track how visitors find our Service through advertising. You can disable cookies in your browser settings, but some features may not function properly.

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Payment processors to complete transactions
  • Service providers who assist in operating the Service
  • Law enforcement when required by law

5. Data Security

We use industry-standard security measures including 256-bit SSL encryption, secure password hashing, and access controls to protect your information.

6. Data Retention

We retain your account data for as long as your account is active. Certificate records are retained for compliance purposes. You may request deletion of your account by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at the address below.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service.

9. Contact

For questions about this Privacy Policy, contact us at info@floodcert.org.

South River Mortgage
8605 Santa Monica Blvd, Suite 25808
West Hollywood, CA 90069